RPO Leaders provides virtual assistant and live chat agent services for businesses and agencies in the UK, the USA, Asia and beyond. Our trained, outsourced team answers customer enquiries, follows up leads and handles daily admin, so you respond faster, extend your support hours and keep your own staff focused on growth.
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Outsourced live chat support and virtual assistant services
Live chat agents
Friendly, trained agents greet visitors on your website, answer common questions, qualify leads and pass urgent issues to your team, so no enquiry goes unanswered.
Virtual assistants
Reliable remote assistants who manage your inbox, calendar, data entry, research and day-to-day admin, so you can focus on the work that grows your business.
Lead follow-up
We respond to new enquiries quickly, collect the details you need and book calls or meetings, so more leads turn into customers.
Why hire virtual assistants and chat agents from RPO Leaders
- Faster responses: visitors get answers while they are still interested in buying.
- Extended support hours: we agree coverage that suits your customers’ time zones, in the UK, the USA and Asia.
- Lower cost than hiring in-house: flexible support without the cost of recruiting, training and managing extra staff.
- Trained to your brand: we work from your scripts, tone of voice and FAQs, so customers get consistent answers.
- Scales with you: add or reduce support as your workload changes.
Who our virtual assistant services are for
We support small businesses and start-ups that need extra hands, e-commerce and service companies that want to answer customers quickly, and recruitment agencies that need help with candidate enquiries and admin. Whether you need a few hours a week or a dedicated team, we scale to fit.
How it works
1. Tell us what you need
Share your tasks, support hours, languages and tools.
2. We train and set up
We learn your brand, scripts and processes, then set up your agents.
3. Your team goes live
Your virtual assistants and chat agents start work, with regular updates from us.
Frequently asked questions
What does a virtual assistant do?
A virtual assistant is a remote professional who handles tasks such as email management, scheduling, data entry, research and customer enquiries, so you have more time for core work.
What is a live chat agent?
A live chat agent answers visitors on your website in real time. They respond to questions, collect contact details and pass complex issues to your team.
Which countries and time zones do you support?
We support clients in the UK, the USA, Asia and other regions. Tell us your customers’ time zones and we’ll confirm what coverage we can offer.
Can you work with our tools and scripts?
Yes. We follow your scripts, tone of voice and processes, and can work with the chat and project tools you already use.
How do I get started?
Email info@rpoleaders.com or call +44 7878 983663 with your requirements, and we’ll outline a plan.
Get support that never keeps customers waiting
Tell us what you need and we’ll show you how our virtual assistants and live chat agents can help.